• What do I do if I forget my user name and/or password?
  • Can I change my user name and password?
  • How do I log in to APOLLO?
  • What is the purpose of APOLLO?
  • What do the letters in APOLLO stand for?
  • How do I get to the animation and games (or YLA Interactive!  Interface)?
  • How does a participant take the Checking Your Skills quizzes?
  • Where does an instructor go to take attendance or view and assess a participant's work?
  • Who can view the participants' work?
  • If I have multiple roles in the system, how do I switch between roles?
  • Who creates system accounts for program staff and participants in APOLLO?
  • Who creates the classes and teams, and assigns staff and participants to them?
  • How many participants can be enrolled in a team?
  • Is it possible to assign two Instructors to a team?
  • How do I request a different hourly/daily schedule for teaching the lessons and activities in the YLA module session plan?
  • If a participant leaves the program, how do I remove his/her user account from the YLA class/team?
  • What happens to the names of participants after they complete or leave a class?
  • How do I track the progress of participants over time?
  • How are program attrition (drop out) and completion rates measured?
  • Is there any difference between the reports available to the program administrator, and those available to class coordinators and instructors?
  • How do I renew my YLA and APOLLO license once it has expired?
  • How do I add other products to my current YLA/APOLLO license mid-year, that is, before it has expired?
  • If I have a problem with APOLLO, how do I get help?


  • What do I do if I forget my user name and/or password?
    Contact the APOLLO Help Desk by sending an email to apollo@urbantech.org, or by calling 1-800-998-3212. The APOLLO system administrator will remind you of your user name and issue you a new password. You should then change your password for security purposes.
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    Can I change my user name and password?
    You may change your password but not your user name. To change your password, go to My User Account from the Home screen.
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    How do I log in to APOLLO?
    Go to http://urbantech.org/yla_login.cfm, type in your user name and password and click Enter. You must be connected to the Internet to access the system.
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    What is the purpose of APOLLO?
    APOLLO is an administrative system that supports the Urban Tech Youth Leadership Academy (YLA) program as well as other Urban Tech computer courseware products. It allows organizations to create classes, take attendance, and have participants take quizzes on the curriculum. It also tracks participant progress and allows you to generate reports on program outcomes.
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    What do the letters in APOLLO stand for?
    A Portfolio Of Life-skills and Learning Outcomes.
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    How do I get to the animation and games (or YLA Interactive! Interface)?
    You must first log in to APOLLO, then open the YLA Interactive!  Interface from the Home screen. This will open a new browser with the YLA Interface. You cannot access the Interface from the system Menu.
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    How does a participant take the Checking Your Skills quizzes?
    Unlike the life skills activities, the computer quizzes are not available in the Interface and must be accessed in APOLLO. To do this, the participant must login to APOLLO, and then select Tests & Quizzes on the Home screen or from the Menu.
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    Where does an instructor go to take attendance or view and assess a participant's work?
    On the instructor's Home screen, click on Daily Pulse to take attendance. Click on Assessment & Status Viewer in the instructor's Home screen to view and grade a participant's work.
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    Who can view the participants' work?
    Only instructors have access to read a participant's E-Journal writing samples. The APOLLO system does not allow other participants, instructors and program staff to see personal writing submissions submitted in the E-Journal exercise. However, all program staff has the ability to view the documents that participants publish to their web folders.
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    If I have multiple roles in the system, how do I switch between roles?
    Mouse over the upper left side of the browser and a side Menu will pop out. Keep your mouse over the Menu for it to stay open. This Menu shows all the roles that are assigned to you, and lets you navigate between roles by choosing the Home or another screen under the desired role.
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    Who creates system accounts for program staff and participants in APOLLO?
    The program administrator creates the accounts for class coordinators and instructors in Staff Management. Class coordinators create the participant accounts in Team Management.
    We recommend you follow a naming convention when you create user names and passwords for new user accounts. The convention used for setting up accounts is:
    CONVENTION: first initial, last name, 3-letter organization code
    EXAMPLE: username = rwilliamsutc / password = rwilliamsutc
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    Who creates the classes and teams, and assigns staff and participants to them?
    The program administrator creates classes and assigns class coordinators to them in Class Management. The class coordinator creates teams and assigns instructors and participants to them in Team Management. The program administrator is responsible for creating the class coordinator and instructor staff accounts.
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    How many participants can be enrolled in a team?
    We recommend that 10-12 participants in a team is an optimal student-teacher ratio to foster a positive and individualized learning environment. The maximum possible to enroll is 15 participants per team in APOLLO. A team can consist of just 1 participant.
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    Is it possible to assign two Instructors to a team?
    No. APOLLO allows class coordinators to assign only one instructor per each team of a maximum of 15 participants. However, resources permitting, the YLA Administration Guide recommends having two instructors per team, one to lead in teaching the curriculum, the other to assist with questions and technical problems.
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    How do I request a different hourly/daily schedule for teaching the lessons and activities in the YLA module session plan?
    An organization can request a customized schedule directly from Urban Tech to meet its needs by specifying:
    (1) The life skills module(s) it wants the schedule for (must be a licensed module), and
    (2) The number of hours per day (session), and the number of days per week.
    The minimum session length is 1 hour because that is the minimum time for certain activities. Contact the APOLLO system administrator at 1-800-998-3212 or by email: apollo@urbantech.org.
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    If a participant leaves the program, how do I remove his/her user account from the YLA class/team?
    The class coordinator can disable the account of any participant in one of his/her classes.
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    What happens to the names of participants after they graduate or leave a class?
    The user accounts of participants who are no longer actively enrolled in classes are disabled, but their user names and the data associated with them are not deleted. This way, if a participant is re-enrolled at a future time, the user name is reactivated and the Participant Portfolio will show both the old and new data.
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    How do I track the progress of participants over time?
    The Participant Profile report shows a participant's progress in life skills, computer skills and academic (writing) skills throughout the duration they are enrolled in the program. This enables instructors to compare a participant's progress to his or her performance when s/he started in the program.
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    How are program attrition (drop out) and graduation rates measured?
    In the Program Report, if a participant is enrolled in a class and team, and then that user is disabled before the program (YLA product license) end date, and remains disabled at the time this report is run, then this user will be considered to have dropped out of the program for reporting purposes. All participants whose user accounts are still active at the time of the program end date are counted as having completed the program successfully.
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    Is there any difference between the reports available to the program administrator, and those available to class coordinators and instructors?
    Yes. The higher your role is in the APOLLO system, the more your reports will show. Program administrators can see outcomes for all classes, teams and participants in their organization. Class coordinators can see outcomes for only those classes and teams they manage. Instructors can see outcomes for only those teams and participants they lead. Participants can view their own portfolio, but not those of other participants.
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    How do I renew my YLA and APOLLO license once it has expired?
    Contact an Urban Tech sales representative at 1-800-998-3212 or sales@urbantech.org to renew your license.
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    How do I add other products to my current YLA/APOLLO license mid-year, that is, before it has expired?
    Contact an Urban Tech sales representative at 1-800-998-3212 or sales@urbantech.org to add products to your license.
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    If I have a problem with APOLLO, how do I get help?
    You can access the APOLLO Support Page (by going to the left side Menu within APOLLO and clicking on Support). When the support page opens, enter your problem description into the fields displayed. You can also email us at apollo@urbantech.org, describing the problem. The support page is also a way for partners to email questions, concerns, and new feature requests.

    Our technical staff will respond to your emails within 24 hours during regular business hours. The APOLLO Help Desk 1-800-998-3212 is open 9:00 am to 5:00 pm, EST. Our system administrator will help you with your questions.
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